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Operations
Turnover
Turnover is the full process of preparing a property between one guest's departure and the next arrival: cleaning, linen change, restocking consumables, inspection and reporting any damage or maintenance need.
Why Turnover matters for your revenue
Turnover quality is the most common cause of cleanliness complaints, which are the sub-score that most damages ranking. Turnover cost also scales with booking count, so short stays carry a higher operational cost per night.
Related terms
- Cleaning feeA cleaning fee is a one-off charge added to a reservation to cover turnover cost. It is charged per stay rather than per night, so its effect on the total price a guest sees is largest on short bookings.
- Self check-inSelf check-in lets guests enter without meeting anyone, using a smart lock, keypad or key safe, with access details issued shortly before arrival. Access codes are normally unique to each stay and expire at checkout.
- Review scoreReview score is the average guest rating a listing carries on a platform, usually made up of sub-scores for cleanliness, accuracy, communication, check-in, location and value. Platforms weight recent reviews more heavily than old ones.
- Minimum stayMinimum stay is the shortest number of nights a guest may book. It can be set globally or varied by date, so peak weekends carry longer minimums and quiet midweek periods carry shorter ones. It shapes both the volume and the profile of bookings received.
Airbnb Management at Pinnacle Path
Turnover sits inside our airbnb management work. See how we apply it market by market.