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Operations
Guest vetting
Guest vetting is the screening applied before a reservation is confirmed: verifying identity, reviewing previous host feedback, checking the stated purpose and group size, and applying house rules consistently across every channel.
Why Guest vetting matters for your revenue
Most serious damage and neighbour complaints trace back to bookings that could have been questioned earlier. Consistent vetting protects the property, the review score and, in regulated buildings, the licence itself.
Related terms
- Self check-inSelf check-in lets guests enter without meeting anyone, using a smart lock, keypad or key safe, with access details issued shortly before arrival. Access codes are normally unique to each stay and expire at checkout.
- Review scoreReview score is the average guest rating a listing carries on a platform, usually made up of sub-scores for cleanliness, accuracy, communication, check-in, location and value. Platforms weight recent reviews more heavily than old ones.
- SuperhostSuperhost is Airbnb's recognition programme for hosts who meet thresholds for rating, response rate, cancellation rate and completed stays, assessed periodically. Equivalent badges exist on other platforms under different names.
- TurnoverTurnover is the full process of preparing a property between one guest's departure and the next arrival: cleaning, linen change, restocking consumables, inspection and reporting any damage or maintenance need.
Airbnb Management at Pinnacle Path
Guest vetting sits inside our airbnb management work. See how we apply it market by market.