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Operations
PMSProperty Management System
A Property Management System is the central software record of a property's reservations, guests, housekeeping tasks, payments and messaging. It is the operational system of record, with channel managers and pricing tools connected to it.
Why PMS matters for your revenue
Without a single record, operations fragment across platform inboxes and spreadsheets, and errors reach guests. A PMS is what allows one team to run many properties without service quality falling as the portfolio grows.
Related terms
- Channel managerA channel manager is software that synchronises availability, rates and bookings across multiple booking platforms from one place. When a night sells on one channel, it is closed on the others automatically, which prevents the same night being sold twice.
- TurnoverTurnover is the full process of preparing a property between one guest's departure and the next arrival: cleaning, linen change, restocking consumables, inspection and reporting any damage or maintenance need.
- OTAAn Online Travel Agency is a third-party platform that markets accommodation and takes bookings on the host's behalf in exchange for commission. Airbnb, Booking.com, Vrbo and Expedia are the largest in the short-term rental category.
- Self check-inSelf check-in lets guests enter without meeting anyone, using a smart lock, keypad or key safe, with access details issued shortly before arrival. Access codes are normally unique to each stay and expire at checkout.
Channel Management at Pinnacle Path
PMS sits inside our channel management work. See how we apply it market by market.